Returns and Complaints Policy and Terms and Conditions

1. Shipping and importation

1.1. The Goods offered in the Shop are shipped directly from manufacturers or suppliers located outside the territory of the European Union to the address indicated by the Buyer.

1.2. The Buyer acknowledges that the Goods are dispatched from a third country and that the conclusion of the Sales Agreement entails the importation of the Goods into the territory of the European Union.

1.3. The Buyer acts as the importer of the ordered Goods. If any customs duties, taxes or other charges relating to the importation of the Goods are levied, the obligation to pay them rests with the Buyer.

1.4. In order to perform the Sales Agreement, the Seller provides the manufacturer or supplier with the Buyer's data necessary to prepare and dispatch the Goods directly to the Buyer.

1.5. By placing an order, the Buyer confirms that they accept the method of delivery and the importation rules set out in these Terms and Conditions.

1.6. The Seller shall not be liable for delays in delivery arising from causes beyond the Seller's control, in particular delays on the part of carriers or logistics operators, customs procedures, border controls, weather conditions, fortuitous events or any other circumstances outside the Seller's control. In the event of a delay, the Seller shall exercise due diligence in order to clarify the situation and provide the Buyer with the information available regarding the status of the shipment.

2. Right of withdrawal

2.1. In accordance with applicable law, a consumer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the order, without giving any reason.

2.2. In order to exercise the right of withdrawal, the Customer is required to notify the Seller of the return in advance by e-mail.

2.3. Returns sent without prior notification will not be accepted.

3. Conditions for accepting a return

3.1. The returned product must meet all of the following conditions:

• no signs of use of any kind;
• no mechanical damage;
• a complete set (all components and accessories);
• the original packaging in undamaged condition;
• adequate protection of the shipment for transport.

3.2. A product that does not meet the above conditions may be sent back to the Customer at the Customer's expense or may be subject to a partial refund of its value.

4. Return procedure

4.1. Contact us by e-mail in order to report the return.

4.2. Wait for your request to be accepted and for the return instructions to be issued.

4.3. Send the product back in accordance with the instructions received.

4.4. We reserve the right to designate a specific return address, which may differ from the address of the sender of the shipment.

5. Form of the return shipment

5.1. Returns are accepted exclusively via InPost Parcel Lockers (Paczkomaty).

5.2. We do not accept courier shipments or cash-on-delivery shipments.

5.3. Shipments sent by any other means may not be collected.

6. Return costs

6.1. The cost of sending the product back is borne by the Customer.

6.2. The costs of the original delivery are non-refundable (where applicable).

7. Refunds

7.1. A refund is issued once the following have taken place:

• receipt of the returned shipment;
• verification of the condition of the product.

7.2. We reserve the right to withhold the refund until the product has been received and inspected.

7.3. The refund will be made within 14 business days from the date on which the return is accepted.

8. Liability for the return shipment

8.1. The Customer bears full responsibility for:

• packaging the product appropriately;
• any damage arising during return transport.

8.2. We are not liable for return shipments that are lost or damaged.

9. Products excluded from returns

9.1. The right of withdrawal does not apply to:

• products damaged by the Customer.

10. Complaints

10.1. In the event of receiving a defective product or a product that does not correspond to the order, the Customer is required to submit a complaint within 48 hours of receipt of the shipment, enclosing photographic documentation.

10.2. Complaints submitted after this deadline may not be considered.

11. Contact

For matters relating to returns and complaints, please contact us at:

📧 kcqplus101@gmail.com